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In a crisis, we’ll use your contact information to reach you with important information about what’s happening and any steps you need to take to protect yourself or your family. For example, we might warn you of a chemical spill threatening your area, give you details on evacuation, and let you know when it’s safe to return home. We’ll use all your phone numbers, e-mail addresses, or text message numbers one-by-one until we reach you.
NOTE: This system is powered by Everbridge. When you receive an alert, please do not call the phone number, as the system is automated and there will be no one to answer and no ability to leave a voice mail.
Alert messages can also be sent to you about incidents happening near your home, work, school, or other address locations you choose in your settings.
We’ll send out test messages three (3) times each year to be sure everything is working, and to remind you to keep your contact information up-to-date.
Subscribers can manage in what order they would prefer to receive alerts during the sign-up process. These settings can be managed by the subscriber after signing up as well. • Email notifications will be sent from “Safe Communities Alert Network” • Telephone notifications will be sent from call display 999-999-9999. You can save this number in your phone as “Safe Communities Alert Network” • Text message notifications will be sent from call display 89362. You can save this number in your phone as “Safe Communities Alert Network”
Please note: the alerts will be sent only until you confirm that you have received them. For example: if you receive an alert to your landline and confirm you have received it, the system will stop trying to reach you and you will not receive the alert through the additional phone numbers or emails that you signed up with.
In an emergency, Town of Black Diamond authorities will do whatever they can to protect lives, such as going door-to-door, alerting the media, etc. But in most situations, the Safe Communities Alert Network is the fastest, most direct, and easiest way for you to get critical information. Plus, it’s official information – none of the rumours or misinformation you often get from social media and word-of-mouth reports.
In the event of a local disaster, Black Diamond residents will also be notified through the Alberta Emergency Alert system. In addition, information will be available through any/all of the following channels: • Black Diamond website (News, homepage) • local radio stations • local sign boards • door-to-door visits by emergency personnel (if necessary) Alberta Emergency Alerts
During an emergency, First Responders may use this information to target those that may require special assistance to protect themselves: for example, those that may require assistance evacuating, or those whose home medical equipment may not be working during a power outage.